Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for eligible change-of-mind purchases.

 

To be eligible for a change-of-mind return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging where applicable. You’ll also need your receipt or proof of purchase.

 

To start a return, please contact us at barkhanjess@gmail.com. Once your return request has been approved, we will provide you with the appropriate return address and return instructions by email. Please do not send your order to the address shown on the original package without contacting us first.

 

Customers are responsible for return shipping costs for change-of-mind returns, unless otherwise required by applicable law.

 

You can always contact us for any return questions at barkhanjess@gmail.com.

 

Damages and issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, not as described, or if you receive the wrong item. We’ll assess the issue and work with you to provide an appropriate remedy in accordance with applicable consumer law.

 

Exceptions / non-returnable items

Certain products may not be eligible for change-of-mind returns, including perishable goods, personalised or custom-made products, and certain personal-care products where applicable.

 

This does not affect any rights you may have under applicable consumer law.

 

Exchanges

If you would like a different product or variant, the fastest option is generally to return the original item (if eligible) and place a new order once your return has been approved.

 

European Union 14-day cooling-off period

If your order is being shipped to the European Union, you may have a statutory right to cancel your purchase within 14 days of receiving the goods, subject to applicable exceptions and requirements.

 

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

 

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for us to process the refund. Your bank or payment provider may require additional time to process and display the refund.

 

If more than 15 business days have passed since we approved your refund, please contact us at barkhanjess@gmail.com.